Key results areas: how to WIN at PPD inc.
Efficient with time
A successful team member arrives on time or early. Also works with a sense of purpose and urgency.
Teamwork oriented
Teamwork is practiced both in the morning and while on route. One example is flexing stops and checking on team members that may need help during the day.
Help others when needed
Another teamwork opportunity includes being willing to meet with team members and help with deliveries or answer questions when applicable. Additionally, promoting flexibility with team scheduling is vital.
Professional conduct
Keeping positive and professional with communications as well as actions with employees and customers. Constructive criticism is welcome for both management and team members.
Good communication
Staying up to date with all company interactions is important. Other important aspects of communication are continued education, open communication, cultivating ideas and changes for the betterment of the team.
Great customer service
Exercising exemplary customer service includes going above and beyond to service our customers, including both the people we deliver to and FedEx team members.
Manage discrepancies professionally
Take initiative any time any deliveries need changed, adjusted, or delivered elsewhere. Also remember to promptly and accurately resolve documentation presented in the morning.
Deliver all packages within reason
Make all deliveries you possibly can. Communicate with customers to attempt deliveries, or communicate a game plan to make deliveries.
Organization
Create or utilize a system to keep packages organized for promoting efficiency. Keep the work area clean and free of clutter.
Help with non position responsibilities
This can take many forms. Help wash vehicles, mechanics, recruiting, and any other interests or passions that would bring benefit to the team.